Privacy Policy
At Aldeko Panels, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we may collect, use, store, and protect information when you visit our website, submit an enquiry, request product information, contact our team, or otherwise interact with us through our digital platforms.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
We may collect personal information that you voluntarily provide when interacting with Aldeko Panels.
This may include:
- Name
- Company or organisation name
- Email address
- Phone number
- City, state, or location details
- Project-related information
- Product enquiries
- Messages submitted through contact forms
- Catalogue, sample, or quotation requests
- Dealer, distributor, or business enquiries
- Any other information you choose to provide
We may also collect limited technical information automatically when you use our website.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- General usage and interaction data
Such information may be collected through cookies, analytics tools, server logs, or similar technologies.
How We Use Your Information
Information collected through our website may be used to:
- Respond to enquiries and requests
- Provide product information
- Assist with architectural or project-related requirements
- Share catalogues, brochures, technical information, or samples
- Process dealer, distributor, or business enquiries
- Improve our website and digital experience
- Understand customer interests and product preferences
- Improve our products, services, and customer support
- Communicate important information related to your enquiry
- Maintain website security and prevent misuse
- Meet applicable legal or regulatory requirements
We aim to use personal information only for legitimate business purposes connected with your interaction with Aldeko Panels.
Enquiry & Contact Forms
When you submit an enquiry through our website, the information you provide may be used by our team to contact you regarding your request.
Depending on the nature of your enquiry, information may be shared internally with relevant teams such as:
- Sales
- Customer support
- Technical support
- Dealer or distribution support
- Project assistance
- Marketing or communication teams
We request users to provide only the information necessary for us to respond effectively.
Cookies & Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance the visitor experience.
Cookies are small data files stored on your device that may help us understand how visitors interact with our website.
Cookies may be used for purposes such as:
- Website functionality
- Remembering user preferences
- Website analytics
- Performance monitoring
- Improving navigation
- Understanding visitor behaviour
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Analytics & Third-Party Services
We may use third-party tools or service providers to support website hosting, analytics, communication, security, marketing, or other business functions.
These providers may process limited information on our behalf according to their respective privacy practices and service terms.
Where external websites, social media platforms, embedded content, maps, videos, or third-party tools are linked from our website, their privacy practices are governed by their own policies.
Aldeko Panels is not responsible for the privacy practices of third-party websites or platforms.
How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to help protect personal information from:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
While we take appropriate steps to protect information, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Users are therefore encouraged to exercise reasonable care when sharing personal information online.
Sharing of Personal Information
Aldeko Panels does not intend to unnecessarily disclose personal information.
Information may be shared only where reasonably required with:
- Authorised employees
- Service providers
- Website or technology partners
- Dealers or distribution partners, where relevant to an enquiry
- Professional advisers
- Government or regulatory authorities where legally required
Where third-party service providers process information on our behalf, we aim to engage them only for legitimate business purposes.
Data Retention
We may retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- The nature of the enquiry
- Business requirements
- Customer relationships
- Legal or regulatory obligations
- Record-keeping requirements
- Dispute resolution or compliance purposes
Information that is no longer reasonably required may be deleted, anonymised, or securely archived where appropriate.
Marketing Communications
Where permitted and where relevant, we may use contact information to share:
- Product updates
- New collections
- Architectural inspirations
- Catalogues
- Company updates
- Events
- Offers or promotional communications
Users who no longer wish to receive such communications may request to opt out at any time using the unsubscribe option provided, where available, or by contacting us directly.
Links to External Websites
Our website may contain links to external websites operated by third parties.
These links are provided for convenience or informational purposes.
Once you leave the Aldeko Panels website, we do not control how third-party websites collect, use, or protect your information.
We recommend reviewing the privacy policy of any external website you visit.
Children’s Privacy
Our website and products are intended primarily for business, professional, architectural, and general adult audiences.
We do not knowingly seek to collect personal information from children through our website.
If we become aware that personal information has been submitted by a child without appropriate authorisation, we may take reasonable steps to remove it.
Your Privacy Choices
Depending on applicable laws and circumstances, users may be able to request:
- Access to personal information provided to us
- Correction of inaccurate information
- Updating of contact details
- Withdrawal from marketing communications
- Deletion of certain personal information
- Information regarding how their data is being used
Requests may be subject to appropriate verification and applicable legal requirements.
Changes to This Privacy Policy
Aldeko Panels may update this Privacy Policy from time to time to reflect changes in:
- Website functionality
- Business practices
- Technology
- Services
- Legal or regulatory requirements
Any updated version may be published on this page with an updated effective date.
We encourage users to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact Aldeko Panels through the official contact details provided on our website.
Please include sufficient information about your request so that our team can assist you appropriately.
Our Commitment to Privacy
At Aldeko Panels, trust is an important part of every relationship.
We remain committed to handling personal information responsibly, maintaining appropriate safeguards, and providing greater transparency about how information is used across our digital platforms.
Aldeko Panels